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Privacy policy

OWNER

This website https://artesta.co (hereinafter referred to as the “Website”) is owned by Artesta Store, S.L. (hereinafter referred to as “Artesta”), with registered office at Passatge Sant Jaume, 20, 08035, Barcelona, and tax identification B67503250. In this policy, (hereinafter referred to as Policy Privacy), we want to explain to the customer how we process personal data and rights.

 

INFORMATION AND CONSENT

We really recommend you read insightfully this Policy Privacy to prevent misunderstood and to decide if you want to provide your personal details explained here below.

Artesta can update this Privacy Policy whenever thinks is necessary on the Website, and the customers will always have access to the updated document to print it.

When the customer places an order confirms she/he has reached the legal age, so has the legal capacity to set up binding contracts.

The User must provide true, complete and accurate updated information of the purchase and the account used for all the purchases in the Website. The User undertakes to update quickly her/his account and other information, including mail address, credit cards numbers and expiration dates, so we can process transactions and contact the User when it is necessary.

The User acknowledges having read and accepted the information about our Privacy Policy, so gives automatically the consent provided for in this Privacy Policy.

 

INTRO AND SUMMARY

When the user places an order in the Website, Artesta collects the personal information, that is any information that can be connected to you as a private person, such as name, address or email address.

We would like to explain to you shortly why we process your data:

  • To process your purchase and deliver you the products you are interested in.
  • To contact you and answer your questions.
  • To give you Access to create a customer account.
  • To send you offers, promotions and discounts. All by newsletters, targeted marketing in social media, and other media offline and online.
  • To improve the Website and manage the thoughts, ideas and comments of the users.
  • To remind you about an abandoned shopping cart.
  • To comply with the law.

Below is explained by the Privacy Policy with further information.

 

DATA COLLECTION AND STORAGE

Artesta manages all the data the users have decided to share with us.

 

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

Artesta is the commercial name for the legal person Raul Valdivia Cabrera, with legal identification 47729094T, so he is responsible for your data management. We also want to inform you that transport suppliers and our payments systems suppliers also process your data collected on the Website. So, they are also responsible for your data management.

 

WHO HAS ACCESS TO YOUR DATA?

Artesta process primarily your personal information. However, there are other agents that can have access so Artesta can comply with its obligations.

  • As explained previously, our payment suppliers can have access to your personal data in order to know if the payments have been done properly and provide the service.
  • Similarly, our transport suppliers will have access to your personal data in order to deliver your order or return products.
  • To improve our technical solutions, it is also necessary for the IT suppliers to have Access to your personal data.
  • Other companies such as Facebook or Google will also have access to your personal data in order to optimize our commercial activity.
  • To post your thoughts, ideas and comments on the Website it is necessary to share your personal data with our publishing services.

 

DO WE TRANSFER YOUR DATA INTERNATIONALLY?

Artesta has recruited services with companies such as Google, Shopify or Stripe, which have their servers in USA, consequently, there are international data transfers. These transfers are completely regulated because those mentioned companies belong to the “Privacy Shield Policy”.

 

WHY DO WE PROCESS YOUR PERSONAL DATA?

  • To realize and process an order.
  • To allow the User to make a complaint or bringing a legal dispute.
  • To process returns, exchanges or refunds.
  • To carry out offers, promotions, discounts, as well as marketing information, social media marketing and third-party websites once made a purchase.
  • To request the User a review after carrying out a purchase, as well as publish on the Website the review.
  • To remind you about an abandoned shopping cart.
  • To answer your questions.
  • To send you newsletters.
  • To get information from contact forms.
  • To get information from collaboration forms.

 

WHAT KIND OF DATA WE PROCESS?

  • Information realise and process an order:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Services and goods purchase data on the Website: Products and services the User have shown interest in.

Financial information: Bankcard.

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  • Information to allow the User to make a complaint or bringing a legal dispute.

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Financial information: Bankcard.

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  • Information to process returns, exchanges or refunds:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Financial information: Bankcard.

Searching for information.

 

  • To carry out offers, promotions, discounts, as well as marketing information, social media marketing and third-party websites once made a purchase.

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Services and goods purchase data on the Website: Products and services the User have shown interest in.

Financial information: Bankcard.

Searching for information.

 

  • Information to request the User a review after carrying out a purchase, as well as publish on the Website the review.

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Searching for information.

 

  • Information To remind you about an abandoned shopping cart:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Services and goods purchase data on the Website: Products and services the User have shown interest in.

Searching for information.

 

  • Information to answer your questions:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Services and goods purchase data on the Website: Products and services the User have shown interest in.

Searching for information.

 

  • Information to send Newsletters:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Services and goods purchase data on the Website: Products and services the User have shown interest in.

Searching for information.

  • Information to get information from contact forms:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Other information: Information the customer has provided through the contact forms.

Searching for information.

  • Information to get information from collaboration forms:

Identification data: Name and surname.

Contact information: Email address, telephone number, postal address.

Other information: Information the customer has provided through the collaboration forms.

Searching for information.

 

WHAT IS THE LEGAL BASIS TO PROCESS YOUR DATA?

Below we explain the legal basis to process your personal data:

  • Information to realize and process and orders:

Processing is necessary to establish a purchase contract that you are interested in.

  • Information to allow the User to make a complaint or bringing a legal dispute:

Processing is necessary to accomplish the Consumer Protection Law according to the situation, as well as to represent ourselves from legal disputes or manage claims.

  • Información para solicitudes de devoluciones, cambios o desistimiento de su compra:

Para poder cumplir con nuestras responsabilidades correspondientes a la ley de protección del consumidor.

  • Information to carry out offers, promotions, discounts, as well as marketing information, social media marketing and third-party websites once made a purchase:

When the User has accepted receive information about offers, promotions or discounts, Artesta wants to send that information we estimate relevant for the User.

In cases where the User after made a purchase has accepted to receive marketing information, we also Will use your personal data to get the information across. Similarly, we will proceed with social media marketing and third-party websites.

  • Information to request the User a review after carrying out a purchase, as well as publish on the Website the review:

Artesta wants to contact you to reflect customers opinions on the Website and let other users get benefited.

  • Information to remind you about an abandoned shopping cart:

Artesta wants to inform you in those situations the User has forgotten products on the shopping cart and get the information across.

  • To answer your questions:

To answer your requests directly about the questions you have.

  • Information to send you Newsletters:

If you decide to join our Newsletters we will process your personal data.

  • Information to get information from contact forms:

To answer contact requests from third-parties.

  • Information to get information from collaboration forms:

To contact individuals, organizations and other entities that want to start any kind of partnership with Artesta and have sent an email or fill up our collaboration form.

 

FOR HOW LONG WE PROCESS YOUR DATA?

  • To realize and process an order.
  • To allow the User to make a complaint or bringing a legal dispute.
  • To process returns, exchanges or refunds.
  • To carry out offers, promotions, discounts, as well as marketing information, social media marketing and third-party websites once made a purchase.
  • To request the User a review after carrying out a purchase, as well as publish on the Website the review.
  • To remind you about an abandoned shopping cart.
  • To answer your questions.
  • To send you newsletters.
  • To get information from contact forms.
  • To get information from collaboration forms.

 

  • Information to realize and process your order:

One year after the purchase.

  • Information to allow the User to make a complaint or bringing a legal dispute:

Until the complaint or the legal dispute disappear.

  • Information to process returns, exchanges or refunds:

One the return, exchange or refund has been done. However, names and surnames will be stored for one year.

  • Information carry out offers, promotions, discounts, as well as marketing information, social media marketing and third-party websites once made a purchase:

Until the User has canceled the subscription to this service.

  • Information to request the User a review after carrying out a purchase, as well as publish on the Website the review:

Once the User has carried out the review.

  • Information to remind you about an abandoned shopping cart:

Until the User has carried out the purchase or a 14-day period.

  • Information to answer your questions:

Once the requests have been answered.

  • Information to send you newsletters:

Until the User has canceled the subscription to this service.

  • Information to get information from contact forms:

This information will remain for 6 months.

  • Information to get information from collaboration forms:

This information will remain for 6 months.

 

COOKIES

More information about our Cookies Policy can be read here.