We deliver to 12 different countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Italy, the Netherlands, Portugal, Spain and United Kingdom. The estimated time of delivery is from 2 to 5 working days.
Shipping cost is 6€ for orders below 20€, and 4,5€ for orders over 20€ and under 45€. All orders over 45€ have free shipping.
Artesta does not send products to the following areas: Portugal (Açores and Madeira), Spain (Canary Islands, Ceuta and Melilla), France (Corsica), UK (Isle of Man, Jersey and Guernsey), Italy (Cagliari, Sassari, Nuoro, Oristano, Palermo, Agrigento, Caltanissetta, Catania, Enna, Messina, Ragusa, Siracusa et Trapani).
Once confirmed the payment we will notify you via email. Sometimes notifications take time, in cases where it takes longer than 3 working days contact us via email@example.com. In such cases do not place a new order and wait for our response in order to do not duplicate the purchase.
We work with different shipping companies to deliver your order. When ordering, you will receive a confirmation email with a tracking link. Just double check to make sure it did not land in your Junk folder, as emails sometimes end up there by accident.
The first attempt is always to the delivery address the customer specify to make it the most comfortable. When the customer is not available the carrier will leave a delivery service notice to arrange a second attempt.
Please note that after 4-7 days from the first attempt when there is no answer the order will be returned to origin. Uncollected orders will be returned to Artesta and we will charge the customer a fee of 15€ due to inverse logistics.
If you want to cancel an order contact us via firstname.lastname@example.org.